FAQs

What are your qualifications?

Our psychiatric providers are Masters or Doctorate prepared and Nationally Board Certified as Psychiatric and Mental Health Nurse Practitioners. Our therapists are Masters prepared. We are experts in our field who provide superior quality care and who truly care about our patients.

Do you offer psychotherapy?

Yes! Our therapists offer contemplative, somatic, trauma & attachment focused psychotherapy, CBT, and EMDR. Our nurse practitioners incorporate short, solution-focused and supportive therapy sessions (and counseling about alternative and complementary treatments if desired) as part of each psychiatric visit.

Do you offer free phone consultations?

Yes. Contact us to schedule a 10-15 minute call to see if one of our providers is a good fit for you.

Do you offer video and in-person visits?

We offer both video visits and in-person visits.

For video visits, you will need a computer with a good internet connection. We will provide you with a link to access the visit. If technical problems prevent the visit from proceeding, we will need to reschedule your appointment. Please note, we do not offer phone-only visits.

My appointment is on Saturday or after hours and the door is locked. How do I get in the building?

Please wait on the benches in front of the building or in your car until your provider comes to open the door. Please be aware that our office staff do not always work during these hours, and the provider may be with another patient and may not be able to let you in immediately.

How can I access my video visits?

Please check your email and text messages for your appointment reminder(s), which will include a link to the video call.

If you are having problems getting into the visit, try closing and reopening the Zoom window.

You can also contact us by phone at 303-736-9697 and we will re-send the link.

I lost the invitation to my patient portal. What should I do?

Contact us at info@owlandeaglehealth.com or by phone at 303-736-9697 and we will re-send the invitation email.

Do you treat children?

We see patients ages 4 and up for all psychiatric conditions.

Do you offer family therapy?

We do not specifically offer family therapy. However, if you would like to bring a family member or significant other to your visit, you are welcome to do so. We will teach them about your condition and how they can best support you.

Do you offer group or couples therapy?

We will offer group therapy from time to time for existing patients. We can provide couples therapy but insurance does not always cover it. Please check with your provider or contact us for more information.

What issues do you treat?

We help patients with all of the following, but not necessarily limited to:

• Addiction

• Alzheimer's

• Asperger's Syndrome

• Bipolar Disorder

• Borderline Personality

• Chronic Pain

• Depression

• Developmental Disorders

• Eating Disorders

• Grief

• Infertility

• Intellectual Disability

• Life Coaching

• Medication Management

• Obesity

• Obsessive-Compulsive (OCD)

• Personality Disorders

• Psychosis

• Sleep or Insomnia

• Stress

• Trauma and PTSD

What communities do you serve?

We are open to all people. Some of the communities we work with include, but are not limited to:

• Bisexual Allied

• Body Positivity

• Gay Allied

• HIV / AIDS Allied

• Immuno-disorders

• Intersex Allied

• Lesbian Allied

• Non-Binary Allied

• Queer Allied

• Racial Justice Allied

• Transgender Allied

• Veterans

How do I access my medical records?

Please contact our office and we will send you a form that provides your consent to release your medical records and tells us where to send them. We will never share your records with anyone without your written permission, except when required by law.

Do you take my insurance?

We accept most insurance, including:

• Aetna

• Anthem / Blue Cross Blue Shield

• Cigna / Evernorth Behavioral Health

• Carelon (formerly Beacon)

• Kaiser (we can accept some Kaiser plans managed by Carelon)

• Medicaid of Colorado (Note: We cannot accept any patients with Denver Health Medicaid at this time)

• United Healthcare (includes UHC, Optum, All Savers, UMR, Bind, Surest, UHSS, Oxford)

• We are sorry, but we are not currently able to accept new Medicare patients at this time

However, certain medical plans do not provide coverage for mental health, or may have the coverage for mental health managed by a different insurance provider than the main medical plan, and may therefore have different requirements for copays, coinsurance, and/or deductibles. In some cases, we may be credentialed with the parent health provider but not with a specific mental health plan under that provider. Please contact your insurance customer service department to confirm that we are in-network with your specific plan, whether a prior authorization is necessary, and to find out what your deductibles, copays, and/or coinsurance requirements will be. If we are out-of-network, we can still see you and bill your insurance company, but your contributions may be higher. We can also provide a Superbill that you can submit to your insurance company for reimbursement.

We will try to assist with verifying your benefits, but ultimately, you are responsible for ensuring that your insurance will cover our services. In some cases, particularly if you have a deductible, your rate for services might be higher than our self-pay rate. For non-government plans, we can bill you the self-pay rate and refrain from billing your insurance company if you prefer, however, the payments will not be applied to your deductible.

All balances not covered by insurance, including deductibles, co-pays, co-insurance, and non-covered services are your responsibility and will be billed to you. In some cases, we will not be able to continue providing care until your balance is paid or you have set up a payment plan. We can assist you in setting up a payment plan if necessary.

How much do you charge?

For regular office visits, our self-pay rates are:

• New patient: $280 Adult / $350 Minor

• Follow-up: $180 Adult / $200 Minor

• For specialized services, pricing will depend on details of your treatment plan

My provider prescribed a medication or lab work but my pharmacy/lab says they never got the prescription/it’s not covered by my insurance/it needs a prior authorization. What should I do?

Please let our office know. We will re-send the prescription if it didn’t go through. For insurance coverage issues, please understand that every insurance plan has different coverage for medications and there is no way for the provider or our office staff to find out in advance with 100% certainty whether a specific medication or lab will be covered, whether it will need a prior-authorization, or how much your copay will be.

Your pharmacy or lab will be able to verify coverage, and usually sends a request for us to fill out a prior authorization if one is needed. Once the prior authorization has been completed, it will go to your insurance company for approval. If it has been more than a few days and you haven’t gotten an answer, let us know and we can try to troubleshoot.

If prior authorization for a medication is denied by your insurance company, you can contact the pharmaceutical company to see if they offer coupons or patient assistance programs to reduce the cost, or your provider may prescribe another medication. You may need to have a visit with your provider if a new medication needs to be prescribed, to discuss different options and their risks and benefits.

Labs not covered by insurance can be ordered through Ulta Labs, which may be less expensive than Quest or Labcorp if you have to self-pay.

How do I get a refill of my medication?

The easiest way to request a refill is to message us on the patient portal. Please include the full medication name including whether it is immediate or extended release, dosage and dosing instructions, and the name, full address, and phone number of the pharmacy you would like to use.

For example, please send refill requests like this:

I would like a refill of the following medication: Adderall XR 20 mg caps 1 cap daily in the morning

Please send it to: Walgreens at 6390 McIntyre Pkwy Arvada 80403  Phone (720) 214-5673

Please note that we are not able to provide refills without the full correct information. We try to handle refills the day we get them, but to make sure you will not run out of medication, please allow 7 business days for refill requests. Around major holidays, providers may be out of the office for vacation, so please allow 10 business days for refills at those times.

Why don’t you answer your phone?

We have a small staff who may be answering other calls, so our phone 303-736-9697 sometimes goes directly to voicemail. If you leave a message or send a text to this number with your contact information, someone will contact you back as soon as possible.